Click on the numbered links in the image below to read more about each section of the settings screen.
This is the Mode Setup section. Click for more information
This is the Settings section. Click for more information
This is the Card Payment Provider section. Click for more information.
Notification of new order. Click for more information.
Customer notifications. Click for more information
Delivery Settings. Click for more information (separate page)
Here is where you configure how your WebApp can be used. You must choose one option but you can have any 2 or all 3 modes;
Each of the above modes has specific details that you’ll configure elsewhere in the Online Ordering Settings screen.
Customers can order either as a guest, or they can sign up. If they sign up the system will remember their details so each time they order it will pre-fill the boxes for their name etc.
You can configure the app so that when an order is received it has to be approved by a member of staff. This might be to ensure that you have appropriate stock, to monitor alcohol consumption or simply to give you a better idea of what’s being ordered. This can be set differently according to whether the customer has paid at the point of ordering. For example, you might set this to not required for pre-paid orders and required for unpaid orders, so as to avoid the possibility of prank or fake purchases.
If you want online customers to be able to benefit from promotions you’re running, tick this box. You will also need to make sure that each individual promotion that you want online customers to benefit from is set to be available online.
This applies to unpaid orders only. By default the system will assume that if two orders come in from the same table number that they’re for the same party and should be added to the same tab. If you are likely to have parties that share a table but wish to order and pay separately, you should tick this option.
If you have set orders to require approval, and you then reject an order, it will normally stay on the system so that you can view the details and contact the customer to let them know that you won’t be able to fulfil their request. If you always do this before rejecting an order you can tick this option.
By default the tab created by an online (non-prepaid) order is treated separately to the order itself. Ticking this box means that as soon as the tab is paid on the till, the system will assume the order has been fulfilled and so will close the order alongside the tab.
You can limit the number of instances of any given item a customer can order online at any one time by setting a maximum value here. The default is 9 and highest possible limit is 99.
We provide two different options if you want your customers to pay when they order rather than on delivery/collection. PaymentSense is our card payment partner for card terminals, and they offer a parallel online payment service. Stripe is a stand-alone online payment service which is relatively simple to sign up to but is much more costly.
This section lets you decide how you’ll be notified of new orders coming in. You can select any or all of the options:
In this section you can set what form of notification customers will receive and at what stages of the process.