Eat Out to Help Out
Eat Out to Help Out
How to configure a discount promotion to comply with HM Government’s Eat Out to Help Out scheme.
Throughout August 2020, HM Government are promoting the Eat Out to Help Out scheme to encourage the public to use restaurants and other hospitality outlets. Customers will be entitled to 50% off the cost of all food and soft drinks when visiting on a Monday, Tuesday or Wednesday, up to a maximum of £10 per person. Operators need to register with the Government to participate in the scheme. Once registered, you will be able to claim back from the Government by submitting a report of all the sales you’ve made under the scheme.
We have made some amendments to Memsec7 in order to support this scheme. You will need to configure the scheme for your own venue, and this page sets out how to do that.
You will set the scheme up just as you would a normal discount promotion. If you’re not sure how to do that, please see the guides to Promotions and specifically Discount Promotions elsewhere on this website.
The above image shows how you should configure the date range. The start date is 3rd August 2020, the end date is 31st August 2020 (do take care as the system defaults to 1 year from today when you create a new promotion) and the Days applicable are just Monday, Tuesday and Wednesday. Once you’ve set those, click next.
You will need to ensure you include all relevant sale items in the offer. This will normally be a case of simply ticking all the relevant food and soft drink categories, but do remember to include any non-alcoholic beers by expanding their category and selecting them individually (see below for an example).
Once you’ve selected the items, click next and choose Discount as the promotion type. Select the Percentage option and enter 50 in the box, as shown below.
Discount promotions are by their nature voucher based, in that you must choose to apply them. As such you can click Next twice and go to the settings screen.
Set the promotion name, and be sure to tick all the options selected in the image above. The top option is not relevant as the discount is going to be 50% or a multiple of £10 regardless. Excluding from loyalty points and defaulting to Membership payment are entirely at your discretion, though because the Government suggests that other offers should be available alongside this scheme it’s safest to also allow loyalty points.
Click Next and then Finish to save the offer.
When the customer comes to pay on the till, you will need to apply the offer to their bill according to the number of people being served. This can be done prior to printing the bill if there is a tab, or if the customer is paying as they order it can be done on the pay screen. Press the Apply Voucher button on the tab screen or the Voucher button on the pay screen and add one Eat Out to Help Out voucher for each customer in the party. This will allow the system to calculate the correct amount of discount subject to the £10 per person limit. The balance payable will then be shown on the bill or on the pay screen. The discount is treated as a tender so that other promotions can still be used and the sale will be at full value for VAT purposes (5% VAT).
If your customers are ordering and paying via our Web App, they will still be eligible for this discount. At the start of their order they will be asked how many people they’re ordering for. This will again ensure the discount can be correctly calculated and has the added benefit of providing you with more information about number of covers served etc.
In order to claim your payment from HM Government you will need to provide details of how many customers you’ve served and the total discount. To help you we’ve created a special report. In the back office program go to Reports>Till Reports>Eat Out to Help Out Report. You can select the entire date range or any specific date in August to report on. Clicking on ‘Load Report’ will show you the total number of covers, sales total, amount paid by the customers and the Eat Out Discount total for the selected period.
If you wish to continue offering a 50% discount in September and beyond you can do so. We’ve made some further software changes to support this type of offer even without the Government funding. To ensure continuity please log into the back office program and follow the steps below;
You should also make sure that the original offer has an end date of 31st August 2020 so that it can no longer be used beyond that date.
Starting with version 7.0.523 Memsec7 Online ordering will support this continued form of offer so that on the relevant days and times anyone ordering from the WebApp will have the discount automatically applied at the checkout.
Please be aware that if you do not untick the Convert to payment tender option, you will be liable for VAT on the full value of the sale even though the customer will only have paid half of the total.